How To Become An IT Support Technician In 2023 (FAQs)

Becoming an IT support technician in today’s world is a great idea. IT support technicians help set up computer networks and fix issues that are associated with them.

Moreover, they are responsible for carrying out maintenance operations on computer devices.

If you want to become an IT support technician someday, this post is for you. It will tell you how you can become an IT support technician.

Who is an IT Support Technician?

IT support technicians assist people in setting up computer networks and assessing them to detect flaws when they occur.

These professionals help to repair and update computer hardware and software to enable them to function effectively.

IT support technicians complete their tasks by showing up physically at offices or online. These experts possess excellent problem-solving skills and are well-versed in programming.

They also possess the ability to communicate effectively with clients in terms that they can understand.

Benefits of Becoming An IT Support Technician

1. High Demand in Career:

Every company in the world relies on its IT department in some capacity, whether it is for product development, security enhancements, or simple device and application management.

As a result, there is a strong and rising need for qualified IT experts. You can never run out of work if you have the correct set of abilities and are motivated to learn and improve.

2. Mandatory levels of education and training:

To begin, there is a wide range in what kind of education and training is necessary, and sometimes you may get by with a lot less.

One can learn the skills you need to start a career in IT in just two.

Some niches are more competitive than others, and it might be good to keep up with the latest developments in your industry through continuing education and training, but overall, entering this field shouldn’t be too difficult.

3. Career flexibility:

The concept of “workplace flexibility” is built on the premise that workers can be effective at their jobs at any time and from any location.

Office flexibility promotes better work-life balance and employee well-being than enforcing a rigid workplace atmosphere or timetable.

You may be assured that you will have options in the future even if you aren’t sure what you want to do with your life just now thanks to IT.

4. Potential Income:

IT guys are the big boys. There is a serious lack of IT professionals, and even entry-level positions are crucial to a company’s success.

Due of the shortfall, prices and wages have increased. You’ll get a decent wage right away, and your earnings will increase as you acquire expertise.

What Steps Must Be Taken To Become An IT Support Technician In 2023?

You can become an IT support technician in 2023 by following the steps below:

1. Acquire a high school diploma

To qualify for several low-ranking IT support technician jobs, you must have a high school diploma or equivalent, such as a GED.

2. Obtain a degree

Once you acquire a high school diploma or its equivalent, make sure you proceed to college and acquire at least an associate degree in computer science or in a field of study associated with computer science.

On the other hand, you can still opt for a bachelor’s degree in computer science or a related field if you are willing to spend up to four years at the university.

3. Acquire experience

Once you obtain a computer science-related degree, you must proceed to obtain valuable job experience.

This is very important because experience does not just empower you with work skills; it also improves your credentials and boosts your chances of getting a good job.

Internships are one of the ways that you can gain valuable experience.

However, when looking for a company where you can do the internship, look for one that is well-known in the industry so you can establish professional connections for yourself.

4. Acquire the important certifications

Acquiring certifications as an IT support technician will boost your resume tremendously and set you apart from anyone vying for the same job as you.

Certifications prove you have the knowledge needed for an IT support technician career.

There are lots of certifications out there that are meant for IT support technicians.

The most popular options are Security 5 Certification, Certified Network Computer Technician (CNCT), Certified Instrumentation Specialist (CIS), Cisco Certified Network Associate (CCNA), Cisco Certified Entry Networking Technician (CCENT), Master Certified Electronics Technician (CET), and lots more.

5. Search for available jobs

Immediately after you have acquired reasonable industry experience through internships, a degree, and several certifications, begin to search for IT support technician jobs.

You can find them both in the private and public sectors.

However, before applying for any job, make sure that you update your resume and add your most recent qualifications.

Also, ensure that your CV is free of grammatical errors and easily understandable.

What Is The Annual Income Of An IT Support Technician?

Based on statistics released by the US Bureau of Labor, the average annual salary of IT support technicians in the US is about $58,000.

However, just like with several jobs, the annual income of an IT support technician varies according to the type of industry where they are working, the location of the company, their level of experience, academic qualifications, and technical abilities.

Skills Required To Succeed As An IT Support Technician

Here are some skills you need to have if you want to be a successful IT support technician:

1. Colour vision

You must have excellent color vision to excel as an IT support technician.

This is because, in certain instances, you might need to utilize colored wires to do your job.

Your ability to make the right decisions when handling wires can either make or mar your success at the job.

2. Organization

You cannot get to the top of an IT support technician career if you are disorganized.

Excellent organizational skills will enable you to complete several tasks precisely simultaneously.

Developing time management skills and being goal-driven will boost your organizational skills immensely.

3. Communication

Another skill that distinguishes the best IT support technicians from the rest is effective communication.

As an IT support technician, you must develop the ability to explain technical industry terms to your clients in a way they understand.

Also, be open to answering all their inquiries, no matter the number of times they ask, and listen to what they have to say.

Maintaining excellent communication abilities will enable you to build good relationships with your clients.

4. Teamwork

As an IT support technician, you may have to work with professionals from other sections of your company to complete a project.

However, you will struggle to work well with them without good teamwork abilities.

Getting good at working as a team will help you get along well with your co-workers and finish team projects faster and better.

5. Detail orientation

It would be best if you were detail-oriented to succeed as an IT support technician. One error in a code can prevent it from running.

It would be best to learn to diagnose systemic and athletic flaws. However, detail-oriented ability comes when you take on difficult tasks repeatedly.

Tips For Succeeding As An IT Support Technician

In addition to having the skills mentioned earlier, you will do well as an IT support technician if you apply the following tips:

1. Keep up with the most recent developments

One of the keys to success as an IT support technician is keeping abreast of all the latest advances.

You should educate yourself thoroughly on any breakthrough technology or technique before it is released to understand how it functions, what it is used for, and the thinking behind its creation.

2. Connect with other experts

Gather a network of people who share your interest in your field of work.

If you’re looking for IT support technicians to connect with, you can locate them by joining several professional organizations.

Having a strong network of colleagues will increase your employment opportunities and keep you updated on developments in your field.

3. Use a mentor

Having someone with more experience in the field as your guide is one of the best things to happen to you as an IT support technician.

You’ll get advice on advancing your career from someone with experience.

4. Keep the door open to learning

It would be a terrible idea to stop learning once you’ve gotten your first degree and are working as an IT support technician.

Make sure you continue your education and earn a Master’s degree and a Ph.D.

It would be best if you also thought about taking a few professional courses that are relevant to your field.

This will help your resume and give you more knowledge.

Frequently Asked Questions (FAQs) On How To Become An IT Support Technician in 2023

Is being an IT technician a good career choice?

Yes, being an IT technician is a good career. It can pay as much as $76,000 per year, according to Zippia, and it is a job in high demand.

What is the best-paying IT job?

The best-paying IT job is that of a data scientist. Others that also pay very well are Internet of Things (IoT) solution architects, big data engineers, blockchain engineers, and DevOps engineers.

What is the easiest IT job?

The easiest IT job is that of a help desk analyst. Others are PC technicians, computer operators, software developers, and cybersecurity technicians.

Do I need math to understand IT?

Yes, it would be best if you knew math because it will help you to understand IT. The knowledge of calculus, algebra, discrete mathematics, and statistics can help you comprehend several areas of IT very well.


One of the best things you can do for yourself in 2023 is to pursue a career as an IT support technician.

It is a job that deals with both computer hardware and software.

You can become an IT support technician by following the tips discussed in this post.

However, if you desire to excel in this career, develop the skills listed above and apply the tips discussed above.

Awesome one; I hope this article answers your question.

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Abasiofon Fidelis
Abasiofon Fidelis

Abasiofon Fidelis is a professional writer who loves to write about college life and college applications. He has been writing articles for over 3 years. He is the Content Manager at School and Travel.

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